A healthcare video workflow includes invitations, participant identities, chat, screen sharing, files, captions, AI notes, recordings, and storage. These four published options offer BAAs, but differ in plan structure and how much general-purpose collaboration surrounds the call.
| Vendor | BAA | Plan or arrangement | Verdict |
|---|---|---|---|
| Zoom | Yes | Eligible paid Zoom plan | Conditional |
| Google Meet | Yes | Eligible managed Workspace organization | Conditional |
| Microsoft Teams | Yes | Eligible Microsoft commercial or government license | Conditional |
| Doxy.me | Yes | Free, Professional, or Clinic | Yes, with conditions |
Yes, with conditions: a telemedicine-specific route
Doxy.me is the only positive-verdict video option in this comparison because it publishes a BAA path even for Free and Professional individual providers, plus a Clinic agreement for managed organizations, and centers the workflow on provider rooms and patient queues. Positive does not mean automatic. A practice still needs the correct individual or organization agreement, named provider accounts, secure devices, private surroundings, identity checks, clinical documentation, and review of any EHR, scheduling, payment, or analytics connection. Run a fictional visit through the waiting room, chat, file exchange, disconnection, and follow-up. Multi-provider practices should prefer centralized Clinic ownership so access and offboarding remain accountable.
Conditional: managed general-purpose meeting platforms
Zoom, Google Meet, and Microsoft Teams each provide a documented BAA path, but only inside eligible paid or managed accounts. Zoom requires execution of its BAA and governance of meeting, recording, chat, AI, and integration features. Meet must run in an eligible Workspace organization after administrator BAA acceptance, with recordings governed through Drive. Teams is listed under Microsoft’s BAA for eligible tenants and adds channels, chat, guests, apps, OneDrive, and SharePoint to the potential flow. Keep personal accounts out, control participants, minimize invitation context, disable unused recording or transcription, set retention, and review every bot, calendar, EHR, and storage destination.
Choosing among them
Choose Doxy.me when a focused provider-room model reduces unnecessary collaboration features. Choose a suite option when the practice can already administer its identities and policies consistently. In every case, compare the full vendor review , confirm the current contract, and test the patient journey from invitation through record handling rather than evaluating only the live encrypted call.
